coo'. i'm with you. i've seen one too many cut-and-paste jobs where the quotes turn into hyphens and the apostrophes turn into little tiny paisleys or some *&^%.
prolly just regular mail from my office. when i did grad schools apps i sent them registered so i could see when they arrived. when i tried to track them, one appeared to not have. i called the post office and they said oh, well, nothing we can do. i said why did i pay extra money to make these trackable if nothing happens when they don't get there? they said oh, they usually get there, it just doesn't register. just means they didn't sign for it or the delivery person screwed up. i was like was there ANYTHING accomplished by my paying extra to send them this way? basically no...