I've pasted below the text of an email I sent to USC School of Law admissions director Julia Cogan. I sent it this afternoon and as yet have not heard a response.
Hi Julia Cogan,
My name is xxxx and I am an applicant to the USC School of Law. After speaking with your admissions office, I was advised to put my concerns in writing. I electronically transmitted my application and fees back in mid-November. Since then, 24 weeks have passed by without a decision on my file. USC was high on my list of law schools when I started this process half a year ago; however, as the beginning of the fall semester approached I was forced to make alternative plans. I still had hope that I would hear favorably from USC, but I couldn't postpone my decision indefinitely. I visited other law schools, put down a deposit, and made arrangements to attend somewhere else. It is a shame that I had to disqualify USC from consideration without even knowing whether I was accepted or not. I appreciate that admissions must be a very difficult process from your perspective, what with personnel changes and thousands of files each demanding personalized attention. At the same time, I strongly believe that USC admissions needs to be more responsive to its applicants. Indeed, I feel slighted that I have been carelessly hung out to dry for six months after painstakingly crafting my application to specifications. From what I understand, your office guarantees a decision by the end of May which has not yet passed. Yet, I had a reasonable expectation that admissions would reply in a manner consistent with my need to make timely preparations for law school. Six months was enough time for every other law school where I applied, more than two dozen places, to contact me with a decision. I preceded myself by applying relatively early in the cycle and have maintained almost superhuman patience—until now. I would submit that we simply make a clean break. To wit, I withdraw my application and request a refund of my $70 fee. Although you may not have a formal refund policy, you must understand that it is only fair I should not have to pay for a service which, in all objectivity, has treated me unfairly.