Has anyone bought or considered buying a HP? I'm looking at the dv6500t. Can anyone compare their customer service with Dell's?
My dad bought an HP less than a year ago. I think it was the dv6000t.

Anyways, it arrived with a broken mouse button, so we sent it back for repairs. They shipped it back five weeks later with the button still broken. They said they ran out of parts. Seriously. So, to this day, the buttons under his mouse are non-functional. He just uses an external mouse, so it's not a big deal, but he spent about five hours a day for about four days on the phone with tech support or online with their tech support. Horrible, horrible service. If you get it, order it through a retailer that offers extended warranty service. I have a 3-year-old Compaq (which I think is now the same company as HP & thus must share customer service). Their customer service is the worst I have ever encountered in my life...it will frustrate you to tears. Anytime I had a problem, I just went through the extended warranty company and all was well.