You never know who you're going to be dealing with. At Penn State, the president of the university spends freshman move-in day helping students move boxes into their dorm rooms. And on football weekends he sits in with one of the local bands at a downtown bar. But I think he at least has a secretary to answer the phone in his office 
I should have known when I called..I sent him a follow-up email today to thank him for our conversation, so hopefully that will leave a good impression..
And I agree with you about the secretary-- though, if you knew what school this was, you may not be surprised!!

The only reason I want to go here is because I want to stay in Chicago..