Well, I'd say that there is probably no other jurisdiction in the country that is as favorable to tenants as New York city. It's pretty ridiculous actually. And my organization is run like a corporation because it is, a very large one. When your portfolio includes two developments that end in "city" and have their own zip codes, you're pretty big. However, we still run into the same problems that smaller agencies have. We often fail to show up for scheduled repairs, do shoddy work, mis-apply funds, etc. I don't think there is a landlord/management agency immune to these things. The only way to guarantee perfect service is to own your own home, but even then you can be at the mercy of contractors sometimes. So, my point is, there are stories on either side and if you listen to all of them you may never choose an apartment. However, due diligence is certainly a must and I wouldn't choose to live in a building that had a larger % of don'ts than do's.