If you need it, your pin is under Profile/Biographical, down at the bottom by where you were born.
Hitting zero makes more sense, though. Even if you punch in the numbers, you'll still have to tell the actual person, should you get one, what your account number is. And you still get to hear the female voice saying stay on the line and the male voice saying it's all on line, dolt. But if you just need to check something from a phone ...
I only got hung up on by one "customer service rep," and I hadn't even gotten to bitchy yet.
Sorry about your report. That's not good.