LSAC is completely slow and unhelpful in answering questions, I think this is well established.
Here's a question I can't seem to get them to answer:
I have two recommenders. One of them filled out the general form way long ago, one of them filled out the new targed, school-specific forms. So now I'm trying to direct the letters from this second recommender, only the website won't let me because it'll say something like "two letters are required for this school" Well I can't direct two letters to the school because there's only one! So I'm stuck