« on: February 10, 2006, 01:50:56 PM »
I'd say do some more research to find a better phone number. I work at a hospital and contact insurance companies all day, and have become quite adept at finding alternate phone numbers to companies that either do not offer telephone customer service, or have long hold times. Start with Google, try to find individual names at the Ebay HQ. Try contacting the post office or city hall in the city where they are located. Basically try to find a back door.
The Hammer is right- look in Westlaw. Try to find out contact information from their legal services, risk management, or private attorneys that represent them.
A lawsuit is premature at this point.