I have an online business on ebay and have been supporting myself through law school with it. a few days ago, i received an email that my account had been suspended b/c it was associated somehow with another person who had been suspended. this is NOT true and i dont even know who this person is. well, they cancelled $3,000.00 worth of auctions on me.
I emailed to appeal the supsension. I've received no response. I tried to find a phone number to call them. they state that "since ebay wants to promote an online community, we do not have a call center". well, i searched and searched and found a call center number. I called two days in a row. i was on hold for 29 minutes the first day and no one picked up. the message would say i have a minute to wait and then it would shoot up to 29 minutes. i tried again today and it did the same thing. i dont think they even have people to answer the phones.
I am now sitting on $3,000.00 in merchandise that i cant sell b/c of these retards. i cant get ahold of anyone and no one has thus returned my emails. there must be legal recourse for this. how can they NOT have a call center or deal with customer service issues appropriately. furthermore, how could they cancel an innocent person's account for a FALSE REASON!!