Law School Discussion

Applying to Law School => Law School Admissions => Topic started by: Data on March 19, 2007, 10:10:33 AM

Title: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Data on March 19, 2007, 10:10:33 AM
For every one waitlister or deferree, there is always one ever-ready phone girl (or boy).  Possibly a former law student, or newly hired receptionist.  But whatever their role, there is no denying that some are helpful and some simply aren't.  What have you found during your law school application travails? 

Me?


   
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: ShaneFloppier on March 19, 2007, 10:14:00 AM
Vanderbilt's phone answerers are awesome.  Helpful and friendly.

Northwestern - Not so much
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Data on March 19, 2007, 10:15:29 AM
Fordham and Maryland get the award for most annoying/rude people answering the phone.  I wrote about my Maryland stuff in another thread, but Fordham was today and Friday.  The people answering the phone seem to act like they have to finish a formula on cold fusion and that I'm keeping them from it.  I'm too lazy to go into the details of my conversations with them, but other people have echoed this sentiment so I'm guessing plenty of people out there know what I'm talking about.

Heh!  That's holarious.  Wow.. well I can kinda see about Fordham because that's the whole New York thing right?  But Maryland?  Wow.  Surprising.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Data on March 19, 2007, 10:17:07 AM
Vanderbilt's phone answerers are awesome.  Helpful and friendly.

Northwestern - Not so much

Gotta be that Southern hospitality.  Which, since I've never lived in the South- am not sure is just a myth or if it does really exist.  Wonder if any Southerner can shed some light.     
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: leebean on March 19, 2007, 10:19:32 AM
Nova and Temple were both excellent, they seemed to actually care about what I was saying.
Rutgers Camden I've called and left messages both during business hours and after business hours, when they actually call me back i'll let you know what I think.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: MisterManager on March 19, 2007, 10:21:55 AM
Northwestern is sort of cold. Pitt was sort of indifferent. Case, IU, and Wake were very friendly.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: stgreenberg on March 19, 2007, 10:24:41 AM
Called UC-Davis a half a dozen times.....No one answers.

Cow-tipping?

-Sam
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: skeeball on March 19, 2007, 10:38:04 AM
I've done my best to avoid calling any school that hasn't accepted me. The only ones I talked to were SLU and Iowa, and they sounded nice considering I was pestering them for my application status.

That said, EVERYONE sounds nice compared to the people I have to deal with at work...
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Journeyman on March 19, 2007, 10:41:28 AM
Data, no matter what people try to tell you, Maryland is NOT the South.  Especially Baltimore, which is where Maryland is.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Journeyman on March 19, 2007, 10:45:33 AM
I think anyone who applies to Richmond would vote them the best.

IU-B was also pretty great to work with thus far.  W&L is great with the email, but phone is lacking a bit. 

Boo!!! Villanova.

Yea, you're actually right.  I misread the posts.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: ANBUDOM on March 19, 2007, 10:51:18 AM
Brooklyn law school has the WORST phone answerer i've ever dealt with.  I spoke to two different people on 3-4 separate occasions and each time the person was incredibly rude and incompetent.  In fact the 3rd or 4th time I called, the guy was so rude I withdrew my acceptance on the spot. 

It might be the case that the two individuals were removed since last year but if they're still there i encourage you all to call them up and see what I mean. 

Oh and DELL has the best phone operators ever :)  Sure they're not a law school but they still win the medal here!
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: SugarJ on March 19, 2007, 01:53:52 PM
Brooklyn law school has the WORST phone answerer i've ever dealt with. I spoke to two different people on 3-4 separate occasions and each time the person was incredibly rude and incompetent.  In fact the 3rd or 4th time I called, the guy was so rude I withdrew my acceptance on the spot. 

Credited.

It might be the case that the two individuals were removed since last year but if they're still there i encourage you all to call them up and see what I mean. 

Oh and DELL has the best phone operators ever :)  Sure they're not a law school but they still win the medal here!

I pray with every agnostic bone in my body that this was sarcastic...
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Data on March 19, 2007, 02:06:18 PM
I figured Data was talking about Vanderbilt when he mentioned the South...right?

Yep... at least I thought Vanderbilt was in the South- no?
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: donwario on March 19, 2007, 02:06:33 PM
American and Brooklyn were pretty awful.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: SugarJ on March 19, 2007, 02:09:14 PM
I figured Data was talking about Vanderbilt when he mentioned the South...right?

Yep... at least I thought Vanderbilt was in the South- no?

Is that a little Cornell acceptance I see in the siggy??
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Data on March 19, 2007, 02:12:25 PM
Brooklyn law school has the WORST phone answerer i've ever dealt with.  I spoke to two different people on 3-4 separate occasions and each time the person was incredibly rude and incompetent.  In fact the 3rd or 4th time I called, the guy was so rude I withdrew my acceptance on the spot. 

It might be the case that the two individuals were removed since last year but if they're still there i encourage you all to call them up and see what I mean. 

Oh and DELL has the best phone operators ever :)  Sure they're not a law school but they still win the medal here!

Wow.  See, you have to wonder what law schools think about when they hire these people.  For most of us, it is our actual first acquaintance with the school.  So if they demonstrate their "people" have no sense of how to be polite and further know nothing about the application process or what it entails, what does that say about their school? 

I completely agree with your withdrawal.  Especially if you had other more attractive options.  I still think that a little kindness goes a long way in getting quality students that will effectively raise medians. 
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Data on March 19, 2007, 02:13:28 PM
I figured Data was talking about Vanderbilt when he mentioned the South...right?

Yep... at least I thought Vanderbilt was in the South- no?

Is that a little Cornell acceptance I see in the siggy??

Absolutely SugarJ! And I have to say my heart skipped a beat for you when I saw it in my mailbox.  But then it sank again as I floated back down to reality.   :-\
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Data on March 19, 2007, 02:14:07 PM
American and Brooklyn were pretty awful.

Brooklyn should get a prize  :D
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: nfire1 on March 19, 2007, 03:05:51 PM
FYI, Vanderbilt is in Tennessee.  Tennessee is in the south.  You are correct!
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: SugarJ on March 19, 2007, 03:16:22 PM
I figured Data was talking about Vanderbilt when he mentioned the South...right?

Yep... at least I thought Vanderbilt was in the South- no?

Is that a little Cornell acceptance I see in the siggy??

Absolutely SugarJ! And I have to say my heart skipped a beat for you when I saw it in my mailbox.  But then it sank again as I floated back down to reality. 
 :-\

Floated back down to New Haven you mean!  :D
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: ANBUDOM on March 19, 2007, 06:22:15 PM
Brooklyn law school has the WORST phone answerer i've ever dealt with.  I spoke to two different people on 3-4 separate occasions and each time the person was incredibly rude and incompetent.  In fact the 3rd or 4th time I called, the guy was so rude I withdrew my acceptance on the spot. 

It might be the case that the two individuals were removed since last year but if they're still there i encourage you all to call them up and see what I mean. 

Oh and DELL has the best phone operators ever :)  Sure they're not a law school but they still win the medal here!

Wow.  See, you have to wonder what law schools think about when they hire these people.  For most of us, it is our actual first acquaintance with the school.  So if they demonstrate their "people" have no sense of how to be polite and further know nothing about the application process or what it entails, what does that say about their school? 

I completely agree with your withdrawal.  Especially if you had other more attractive options.  I still think that a little kindness goes a long way in getting quality students that will effectively raise medians. 

I went to public schools my entire life and I assumed that a private school charging $30K a year would do a better job of handling its admitted students.  They can fill up my mailbox with all the brochures they want if but they're gonna be assholes on the phone, I can take my tuition money to a much better law school, no problem.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: ..... on March 19, 2007, 07:12:03 PM
Cornell and Boston College have both been incredibly friendly and helpful, willing to take the time to answer questions or get up and root around the office to tell me if my LORs came in. I was very pleasantly surprised on both counts.

Michigan is, of course, awesome. Vandy was also very nice... and very southern.

I've called UCLA twice, and both were particularly frustrating. Duke and GULC were equally useless. George Mason just seemed exasperated...
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Journeyman on March 19, 2007, 07:25:47 PM
Based on the aggregate of things I've heard about UCLA...why do people apply there?!
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Miles Massey on March 19, 2007, 07:51:47 PM
I've called UCLA twice and actually stopped by their office on Friday. I think I know why there's the bitchy-ness.

The first time I called, got a woman that promptly gave me my status, telling me that I was complete (thanks for no complete notices UCLA!). She wasn't nice I guess, but she was quick and wasn't particularly mean.

Next time I called, randomly pissed off girl answered the phone, put me on hold, then I talked to some guy who was really nice and even helpful! After trying to figure out if I was still in the running, we actually talked for a while, and he suggested sending in a letter of continued interest even though I haven't been WL yet (or was that just a way to suggest that I will be?....hmmm)

Anyways, on Friday I actually stopped in to hand carry my letter. I found out why UCLA admissions staff are bitchy....they are burried in some basement of some old building - It was downright depressing! And, I even met the girl at the front desk. Looked like an undergrad actually, and totally dumbfounded that I would want her to accept my letter to put in my file. I think I totally stopped her from playing minesweeper.

Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: trivialine on March 19, 2007, 08:06:20 PM
U Washington was super nice! Phone lady was perky and told me good luck like five times.
The dude at Hastings seemed clueless, but he gladly admitted that he didn't know what he was doing and apologized for it.
Stanford was pretty cold. but i guess they can afford to be.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: darlinalexi on March 19, 2007, 08:08:03 PM
CUNY-  Awful.  These people are computer illerate (any file update must be mailed), and they are unbelieveably rude on the phone.

Chicago-Kent- Nice, but not overly.

DePaul- Very business but nice.

FSU- Rude, unknowledgable, and unhelpful.

Hofstra- Pretty nice.

New York Law School- Awful!  They are rude and just keep shuffling to another operator.

Southwestern- Cold.

Suffolk- Had a great sense of humor.  I really liked this woman.

Quinnipiac also had a good sense of humor.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Data on March 19, 2007, 08:10:03 PM
Based on the aggregate of things I've heard about UCLA...why do people apply there?!

Well, there's a myriad of reasons the school (at least for undergrad) is the most applied to school in the country: cheap tuition, great academics, great location, great athletic program, etc. etc. My roommate goes there and loves the place.

Judging a school based on the friendliness of the people manning the phones seems a bit much, don't you think? I mean, it is a public school...

Eh, well part of me is just griping at the glaring incompetence of these people. But at the same time I don't think there's much of an excuse for law school phone people not to know anything at all.  Especially those that work at schools that are ranked fairly high and will be fielding calls from interested, very qualified applicants.  That does send a strong signal.  Whether or not it's strong enough to NOT attend... who knows?!  Guess that will have to be judged in light of all the other options an applicant may have.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Data on March 19, 2007, 08:12:10 PM
I've called UCLA twice and actually stopped by their office on Friday. I think I know why there's the bitchy-ness.

The first time I called, got a woman that promptly gave me my status, telling me that I was complete (thanks for no complete notices UCLA!). She wasn't nice I guess, but she was quick and wasn't particularly mean.

Next time I called, randomly pissed off girl answered the phone, put me on hold, then I talked to some guy who was really nice and even helpful! After trying to figure out if I was still in the running, we actually talked for a while, and he suggested sending in a letter of continued interest even though I haven't been WL yet (or was that just a way to suggest that I will be?....hmmm)

Anyways, on Friday I actually stopped in to hand carry my letter. I found out why UCLA admissions staff are bitchy....they are burried in some basement of some old building - It was downright depressing! And, I even met the girl at the front desk. Looked like an undergrad actually, and totally dumbfounded that I would want her to accept my letter to put in my file. I think I totally stopped her from playing minesweeper.



Heh that's awesome thanks for your firsthand assessment Miles Massey!  Man sounds like whoever gets the dude is going to luck out.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: krockband on March 19, 2007, 10:48:05 PM
NYU - Horrible
Penn - Students rude, admission officers nice & professional
Chicago - Admission officers nice & warm
Yale - Extremely rude
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: trivialine on March 20, 2007, 07:27:12 AM
NYU - Horrible
Penn - Students rude, admission officers nice & professional
Chicago - Admission officers nice & warm
Yale - Extremely rude

When you guys call do you always ask to talk to the admissions officers, or only when the phone answerer can't answer your question?
I feel like it might be better to speak with an admissions officer, but I am afraid they will hate me for wasting their time! Maybe that is just me....
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: kirkcameronsgf on March 20, 2007, 08:56:16 AM
Iowa - seemed busy, but they were very nice
TX Tech - I wasn't very impressed.  Their annoyance came through in an e-mail as well.
Tulane - wonderful.  When I had a tour, the dean called me a few days before to confirm it and to wish me a safe trip!  What service!  :)
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Jihad_Jesus on March 20, 2007, 10:33:33 AM
UC Hastings Phone Guy :)
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: Sam P. Huntington on May 14, 2007, 01:14:17 PM
Worst: Boston University. And not just because of my final phone conversation with them. I had the numbers, recommendations, honors (from a top undergrad institution), and interesting work experience. I transmitted my application on September 6, 2006 (that’s right! SEPTEMBER), and included an essay about why I was extremely interested in BU Law. Two current students wrote letters of support that were added to my file. As the months went by, I sent in two addendums to my application, noting significant professional achievements. In the meantime, T14s waitlisted me and BC Law accepted me and began to win me over. I met incoming and current BC students and loved them. When I called to inquire about the status of my application, BU repeatedly replied, “you’re in committee.” Thanks guys, I’ve been “in committee” forever. Finally I reached Joan Horgan, Dean of Admissions. She feigned interest in my situation and admitted that April was a long time to be waiting for a decision. Others in the office gave me false hope, suggesting that good news would come my way soon. Finally I got a rejection over the phone. When the extremely rude Admissions person (named Melissa or Amanda, I believe?) had the audacity to ask me “if I was okay with the decision?” (like my feelings mattered or could have changed anything!) I said, “Completely. I’m going to your competitor and I feel great about it.” Their loss!

Best: Boston College Law School. Great about keeping in touch with applicants/keeping them posted, friendly admissions office, and they sent me information about a unique scholarship that they thought would be a good match - I’m now a finalist. 
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: simplencmplex on May 15, 2007, 08:06:57 AM
haha i've actually had the opposite experience w/ BU and BC... but I can see why BU pissed you off. :-\
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: Captain on May 15, 2007, 07:26:03 PM
Best: Cornell and GW

Worst: BU
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: sanskirt on May 15, 2007, 07:55:15 PM
NYU continues to be RUDE whenever I call. Doesn't matter which office I'm calling.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: darlinalexi on May 16, 2007, 05:16:12 AM
I'm beginning to think that is just New York.  CUNY, Pace, Hofstra, and NYLS are all a little rude when I call.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: ljg on May 16, 2007, 07:42:09 AM
NYU continues to be RUDE whenever I call. Doesn't matter which office I'm calling.

Everyone keeps saying this about NYU...but they've been great to me over the phone! Especially the finaid people and the housing people, who were both more than happy to spend a significant amount of time on the phone with me.

Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: anon8558 on May 18, 2007, 06:23:39 AM
Based on the aggregate of things I've heard about UCLA...why do people apply there?!

Well, there's a myriad of reasons the school (at least for undergrad) is the most applied to school in the country: cheap tuition, great academics, great location, great athletic program, etc. etc. My roommate goes there and loves the place.

Judging a school based on the friendliness of the people manning the phones seems a bit much, don't you think? I mean, it is a public school...

Eh, well part of me is just griping at the glaring incompetence of these people. But at the same time I don't think there's much of an excuse for law school phone people not to know anything at all.  Especially those that work at schools that are ranked fairly high and will be fielding calls from interested, very qualified applicants.  That does send a strong signal.  Whether or not it's strong enough to NOT attend... who knows?!  Guess that will have to be judged in light of all the other options an applicant may have.

I honestly think that bad phone experiences (and i've had them too) totally depend on individual experience.  I had great experiences with the UCLA admissions office, I think it depends on who you talk to.  I applied almost 2 months past the deadline after getting a fee waiver, and got a phone call exactly a week later from Dean Schwartz notifying me of my acceptance and urging me to come to an admitted students event that week.  At the same time, I know a lot of people waited ages for a decision from UCLA for no good reason - who knows what their methods are.  Dean Schwartz is always super helpful and I never feel like he's trying to rush me off the phone - on the contrary, he was more than willing to chat with me about financial aid, housing, etc.

I totally agree with the above poster who observed the basement dungeon that is UCLA's admissions office.  I was in there last week for a tour, with about 5 other people, and there was barely enough room for us to all stand.  We have to take pity on the poor employees who have to work there.

Alas, while the admissions office was great, UCLA's housing office seems to be staffed with disabled monkeys with poor language skills, who are only capable of transferring me to people who will inevitably transfer me back to the housing office.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times.
Post by: NewHere on May 18, 2007, 06:36:41 AM
NYU: very friendly.
Columbia's admissions are really nice on the phone also. Their financial-aid office, however, is very rude and curt. Admittedly, I'm not so good on the phone in English (I'm not used to making phone calls in English), so I probably sounded like an idiot, but still.
Title: Re: Law School Phone Answerers- It was the Best of Times and the Worst of Times...
Post by: the squirrel at CLS on May 18, 2007, 10:24:27 AM
Hmmn, I'll throw in a few of my impressions:
The Super Nice  ;D: Michigan (warm fuzzy), Chicago (fuzzier), Columbia (On the whole extremely nice, but can be very straight to the point)
Depends on Who Answers: UPenn (seemed hit or miss, more often nice than not)
Just Plain Rude: Northwestern (much of the staff was very, very helpful, but whoever answered my phone calls really had an attitude)