Law School Discussion

Off-Topic Area => Meta Discussion => Site Suggestions and Announcements => Topic started by: Andrew on October 20, 2004, 12:45:41 PM

Title: getting logged out? "session time out"?
Post by: Andrew on October 20, 2004, 12:45:41 PM
I'm trying to figure out what's causing the logout errors.  Please use this thread to discuss.
Title: Re: getting logged out? "session time out"?
Post by: buster on October 20, 2004, 12:51:40 PM
I was having this problem every few minutes for the last day or two using IE. Today I am using Netscape and it's not happening.
Title: Re: getting logged out? "session time out"?
Post by: noell on October 20, 2004, 12:52:41 PM
I'm having both problems...
Title: Re: getting logged out? "session time out"?
Post by: TDPookie1 on October 20, 2004, 12:57:52 PM
this is the problem i'm having.

these are my posts from the original thread:
i have that same problem.  it just started yesterday for me, and i had the problem at work and at home (2 different computers).  haven't had the problem while trying to post today (though i did yesterday), but when i came to work this morning, i was logged off, even though i'm usually always logged on.

ditto - [using] IE, and just happened again.

i deleted my cookies as you suggested and didn't have problems for a while.  i hit the reply button to post about that, and got logged out.  
Title: Re: getting logged out? "session time out"?
Post by: absy on October 20, 2004, 01:55:26 PM
let's see if this finally works.

I had originally started to post (on the previous thread) that I hadn't had any problems lately.  Then irony of ironies, I kept having that problem and never could post.  I came back about an hour later; same problem.  And now trying again... (fingers crossed)
Title: Re: getting logged out? "session time out"?
Post by: absy on October 20, 2004, 01:56:29 PM
hooray, it worked!

in the meantime I had also done an ad scan and rebooted my computer.  maybe that helped?
Title: Re: getting logged out? "session time out"?
Post by: caliboy345 on October 20, 2004, 01:57:26 PM
I get logged off after only a few minutes.  Using IE 6.
Title: Re: getting logged out? "session time out"?
Post by: jacy85 on October 20, 2004, 02:56:38 PM
I have both problems, but get logged off much more frequently than I get the "page cannot be displayed"
Title: Re: getting logged out? "session time out"?
Post by: buster on October 21, 2004, 07:12:27 AM
Still haven't been logged out using Netscape. (Plus I always forget that I actually like Netscape better than IE.)
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 22, 2004, 11:48:32 AM
The site seems incredibly slow today.  Each page takes over 30 seconds to load.  Either the people at work have found out I check it a lot and are putting a throttle on it, or there is something else going on. (that pretty much covers all possibilities :) )
Title: Re: getting logged out? "session time out"?
Post by: DOWNY on October 23, 2004, 04:11:43 PM
I get logged off after only a few minutes.  Using IE 6.

me too
Title: Re: getting logged out? "session time out"?
Post by: AaronJ on October 23, 2004, 04:47:29 PM
I wonder if it has anything to do with recent high traffic volume.  I didnt start having this problem until the rush of newbies began about a week ago.

On days like today when there are fewer people on I seem to have the problem less frequently although I still get timed out every once in a while.
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 23, 2004, 08:42:06 PM
Site seems reasonably fast today, but I'm still getting logged out for no reason every 15 minutes.
Title: Re: getting logged out? "session time out"?
Post by: casino on October 23, 2004, 08:55:31 PM
this is beginning to piss me off.  i hate signing in.

maybe it does have to do with a higher volume of traffic, though.  a few months ago i felt like it was about twenty or so hardcore members and that was it.

casino
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 23, 2004, 09:18:14 PM
I'm still working on the logout problem, but thanks for continuing to post about this because I don't necessarily know whether little changes I'm making are having any effect (I only get logged out every now and then with IE, and never with Firefox).

As for site speed, there was three times the normal traffic yesterday and I suspect that slowed things down.  I'm checking into server options as well as ways to optimize what we already have.  Please start a new thread if you want to keep talking about slowness and severs.  Keep posting if you're having logout problems.
Title: Re: getting logged out? "session time out"?
Post by: noell on October 23, 2004, 09:32:06 PM
I'm still having log out problems.
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 23, 2004, 10:29:57 PM
Anything else you can tell me?  Has anyone noticed any trends?  Is it consistent (ie every 15 minutes without fail)?  Does it happen if you don't post?  Does it happen after you click a certain type of link? (ie the Recent 200 link)
Title: Re: getting logged out? "session time out"?
Post by: ootme on October 23, 2004, 10:37:17 PM
If I post frequently I stay logged in.

When I wake up in the morning, I am usually logged out.

Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 23, 2004, 10:43:51 PM
I have also never been able to stay logged in permanently -- even when I choose that option on the login screen.  This was true even before the current frequent-logout trouble began.
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 24, 2004, 05:17:50 PM
How's the logout problem now? (aside from being logged out around 8:18pm eastern)
Title: Re: getting logged out? "session time out"?
Post by: foxnewssucks on October 24, 2004, 05:19:19 PM
i just got logged out 10 seconds ago.  :-\
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 24, 2004, 05:27:59 PM
I have just posted about four times with success.  This seems hopefull...
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 24, 2004, 05:31:34 PM
nevermind. I just got logged out when I clicked on "unread replies to your posts"  8:33 PM.
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 24, 2004, 06:28:08 PM
just got logged out while posting a reply.  9:29 PM
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 24, 2004, 07:14:33 PM
just got logged out while doing something innocuous.  10:15 PM
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 25, 2004, 08:31:51 AM
How about everyone else?  Are things any better?  Or are you still getting logged out a lot?
Title: Re: getting logged out? "session time out"?
Post by: AaronJ on October 25, 2004, 08:46:02 AM
Things seem to be better for me.  I am getting logged out less often than last week although this used to not ever happen to me. ???
Title: Re: getting logged out? "session time out"?
Post by: noell on October 25, 2004, 08:46:18 AM
still the same as usual
Title: Re: getting logged out? "session time out"?
Post by: dr_draino on October 25, 2004, 08:48:07 AM
Still the same as last week for me.  I finally sucked it up and downloaded Netscape at home last night, but IE is sucking in my office today.
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 25, 2004, 03:31:09 PM
been using the new interface for about half an hour and have been doing a lot of posting. No problems so far.  Looks hopeful.
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 25, 2004, 03:41:24 PM
been using the new interface for about half an hour and have been doing a lot of posting. No problems so far.  Looks hopeful.

That's the "old" interface actually, but if it works it'll help me figure out what the problem is.  Then I can incorporate the fix into the regular interface.
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 25, 2004, 03:43:01 PM
hmmm, yeah.  definitely not as good an interface.  I just can't bear not having the top 200 latest...

been on another 15 minutes and didn't get logged out.  Everything is still solid.
Title: Re: getting logged out? "session time out"?
Post by: jacy85 on October 25, 2004, 03:44:31 PM
I was still getting logged out at work today.

It happens pretty randomly, but I think it happens to me more when I'm trying to post.  I hit the post button, it says my session timed out, and to try to repost.  Then it logs me out after I hit "post" for the second time, and I get the message,"you can't post here if you're not a member, sign in or create an account" and when I sign in, I get three red error messages above an empty post box saying my session timed out, try to re-post, adn message field left blank.

It's especially annoying since I have to log in again and then lost my entire post.  But over all, it does seem to be happening less than last week.
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 25, 2004, 04:33:05 PM
ok, I've been on and posting like mad as well as PMing, etc. for over an hour and everything worked fine.  No logout problem.

I'm taking off for the next few hours...
Title: Re: getting logged out? "session time out"?
Post by: noell on October 25, 2004, 05:30:19 PM
Grrrrrrrrrrrrrrrrrr, still happening to me, and I'm posting a lot and PMing too.  :'(
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 25, 2004, 08:15:40 PM
It happened.  Just spent 25 minutes on a long and meticulously crafted post about how to approach reading comp on the LSAT, and when I hit the "preview" button it logged me out.  I hit the back button hoping I could recover what I had typed from the text box, but all 3000 words were gone forever. This was the first error on the old look and feel board for me, and I have been using it off and on for 4+ hours.
Title: Re: getting logged out? "session time out"?
Post by: ootme on October 25, 2004, 08:42:41 PM
Andrew...problem with the cookies perhaps?
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 25, 2004, 09:30:09 PM
okay, I was on another 60+ minutes with no problem.  Overall this seems much much better.  The one glaring error did occur, though, and it #$@^ed me over pretty bad.
Title: Re: getting logged out? "session time out"?
Post by: casino on October 25, 2004, 09:31:59 PM
i hate getting logged out.  what a paino in the culo.

casino
Title: Re: getting logged out? "session time out"?
Post by: buster on October 26, 2004, 07:01:15 AM
still no problems using Netscape
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 26, 2004, 08:08:49 AM
I'm still really lost on this issue.  I've been exchanging notes with one the lead developers of the software that powers this board, and he can't figure it out either.  I really think it has to be a user issue, probably with IE.  (Just found a huge display issue caused by Norton.)  I can't control what happens once the code leaves the server, but I keep hoping I can figure out a fix - hard when I can't even identify the problem.  It doesn't seem to be cookies.  It doesn't seem to be php sessions.  I just don't know.

Going to try a couple more things today, but it's not looking good.

For those still having trouble.  Do you have firewalls, internet security, etc.?  What versions of IE do you have? (you can check under 'Help > About Internet Explorer')
Title: Re: getting logged out? "session time out"?
Post by: jacy85 on October 26, 2004, 08:42:35 AM
I have IE 6, and I have the problem both with and without a firewall.

(I don't have one at home, but I'm pretty sure we have one at my office)

I get logged off on both computers, but more so at work.
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 26, 2004, 07:04:19 PM
So... any improvements today?
Title: Re: getting logged out? "session time out"?
Post by: superiorlobe on October 26, 2004, 07:05:07 PM
I'm doing fine today.  No problems at all.   ;D
Title: Re: getting logged out? "session time out"?
Post by: buster on October 26, 2004, 07:07:12 PM
I tried going back to IE this evening and got logged out. Sorry!
Title: Re: getting logged out? "session time out"?
Post by: !@#$% on October 27, 2004, 04:38:41 AM
I keep having this problem as well.  It happens much more frequently at home (with a simple Symantec firewall on a wireless network) than at work (wired LAN, HEAVY firewalls).  I'm using IE 6 both places.  The frequency of my posts doesn't seem to have any effect.  Also, if I close IE while logged in and then come back to the site later (e.g. next morning), I'm usually still logged in.  I don't get kicked out again until after viewing 4 or 5 threads.
Title: Re: getting logged out? "session time out"?
Post by: amarain on October 28, 2004, 08:53:59 AM
I'm still getting this on my work computer - using IE 6.

But I never have this problem on my computer at home, which is a Mac running Safari.
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 28, 2004, 09:05:29 AM
Okay.  I'm still working on it.  I'm running some tests to isolate the problem.  It's a slow process.

Hopefully I'll have this sorted out in a couple days.  I'll post here again when I change something and we'll see how everyone is doing.

For the two of you that are helping me with this - keep pm-ing those updates.

If anyone is getting completely fed up with this, I would suggest the firefox browser (http://www.mozilla.org/products/firefox/).  I won't ask everyone to switch browsers though, I want IE users to be able to stay logged in.
Title: Re: getting logged out? "session time out"?
Post by: linquest on October 28, 2004, 09:08:22 AM
I've had to log in at least 5 times in the last 3 hours.  Again, most often when I'm trying to post, but sometimes just looking at a different thread, I'll notice that I've been logged out.  This happens more often at work (IE 6.0) than the home computer, but we probably do have a firewall.

I've taken to copying my messages before I hit "post" just in case I get logged out in that process.
Title: Re: getting logged out? "session time out"?
Post by: TDPookie1 on October 29, 2004, 01:00:53 PM
i ditto linquest.  i was about to say the same thing but saw that he wrote exactly what i was going to say about getting logged out and copy/pasting.
Title: Re: getting logged out? "session time out"?
Post by: AaronJ on October 29, 2004, 01:01:59 PM
Is it possible Andrew that the massive backlog of threads is clogging the system.  I know nothing about this stuff so ignore me if that is completely ridiculous.
Title: Re: getting logged out? "session time out"?
Post by: foxnewssucks on October 29, 2004, 01:03:10 PM
i havent been booted since i have switched to firefox on here
Title: Re: getting logged out? "session time out"?
Post by: Andrew on October 29, 2004, 01:13:30 PM
It's not related to the large number of threads.  I have it narrowed down to a few things - so hopefully that means it will be fixed in a few days (takes a day to test each thing).
Title: Re: getting logged out? "session time out"?
Post by: Andrew on November 01, 2004, 03:36:29 PM
I'm locking this thread because it's too long - will start a new thread because the problem STILL hasn't been solved.  I'm working on it though.